Resident Privacy Policy & Personal Dignity Promise

1. Our Dignity Promise & Care Philosophy

At Krishna Elite Senior Living, privacy is never just legal paperwork—it is an essential part of treating your loved ones with unconditional dignity, respect, and warmth.

When an elder joins our family residence in Mogappair West, Chennai, their personal history, daily preferences, dietary likes, and physician instructions are placed into our loving care. We believe that true comfort is possible only when families and residents have 100% confidence that their personal matters remain strictly confidential.

2. Personal & Health Information We Collect

To provide warm, safe, and attentive daily living support tailored specifically to your parent’s unique routine, we collect only the necessary details provided willingly by the resident or their family sponsors:

• Physician Prescriptions & Health Summaries: Doctor dosage instructions, allergy lists, hospital discharge notes, and current medication schedules.
• Daily Wellness Records: Blood pressure readings, blood sugar checks, meal intake, hydration, and gentle walking progress logged daily by our nurses.
• Website Inquiries & Tour Requests: Phone numbers and messages submitted through our online consultation forms, used exclusively to return your inquiry.

3. How We Use Daily Care & Health Information

Every piece of information entrusted to us serves a single, dedicated purpose: ensuring your loved one receives safe, punctual, and affectionate support every minute of the day and night.

Specifically, our qualified staff uses resident details to:

• Cook customized, fresh, pure vegetarian South Indian meals matching individual dietary guidance daily.
• Remind elders to take doctor-prescribed tablets on schedule with warm water and nurse supervision.
• Assist with bathing, dressing, grooming, and morning courtyard strolls with patient, caring hands.
• Send transparent weekly wellness reports and happy moments to family members via WhatsApp.

4. Strict Non-Disclosure & Zero Data Selling Guarantee

We believe deeply in old-fashioned integrity and ethical family care. We treat your personal contacts and health histories with ironclad security.

Only trained staff members actively responsible for the direct well-being of the resident (our Managing Director Krishna, our qualified nurses, and dedicated caregivers) have access to individual daily care files.

5. Family & NRI WhatsApp Communication Privacy

Many of our residents have sons, daughters, and grandchildren living across Chennai, other Indian cities, or overseas in the United States, United Kingdom, Singapore, Australia, and the Middle East.

To bring peaceful reassurance to children living away from home, we maintain direct, private family communication channels under strict privacy safeguards:

We never publish photos or videos of our residents on public social media or marketing brochures without explicit, written family consent.

6. Campus CCTV Safety & Room Privacy Guarantee

Balancing elder physical safety with personal dignity is one of our most important design principles. We maintain a clear, respectful distinction between communal campus safety and private personal living spaces:

Closed-circuit security cameras (CCTV) are installed solely in external campus gates, common dining halls, open courtyard pathways, and main corridors. These cameras are monitored 24/7 exclusively to support resident safety and prompt assistance, help reduce wandering risks for elders with memory changes, and maintain campus perimeter security.

7. Emergency Medical & Hospital Coordination

In the rare event that an elder experiences a medical emergency or requires hospital transfer, speed and clear communication save lives. Under these urgent circumstances only, essential health information is shared with authorized medical professionals:

• Attending emergency physicians and hospital medical teams at top Mogappair West and Chennai multi-specialty hospitals (including Apollo and Sundaram Medical Foundation).
• Certified emergency ambulance paramedics during immediate transit.
• Primary family contacts are phoned immediately as the very first step before and during hospital transit.

8. Health Documents, Record Safeguards & Transparency

When families explore admissions or respite stays, physical copies of doctor prescriptions or hospital discharge summaries are reviewed confidentially in person. We take rigorous measures to safeguard health information and provide full transparency on how records are managed:

• Why Health Records Are Needed: Physician prescriptions, discharge instructions, and dietary charts are reviewed solely to establish accurate medication administration schedules, prepare appropriate diabetic or low-salt meals, and ensure attendant staff understand personal mobility needs.
• Restricted Physical Access: Access to health papers is strictly limited to authorized on-site nursing supervisors and attending care staff directly responsible for your parent’s care. Physical papers are kept in locked nurse administration cabinets.
• Zero Web Uploads & No Bot Transmission: To protect family privacy, sensitive medical records are NOT accepted through unauthenticated public website forms, are NEVER sent to Telegram notifications or third-party bots, and are NEVER transmitted to analytics platforms.
• Retention Period & Document Deletion: Health documentation is retained only during the resident’s active stay. When a resident completes a stay or transitions, families may request the immediate physical return of original documents or secure shredding by our care desk.
• Staff Confidentiality Agreements: Every nurse, caregiver, and kitchen team member is bound by strict confidentiality terms protecting our elders’ personal dignity and health details.

9. Family Rights & Health Record Access

As a son, daughter, or designated family guardian, you remain in complete control of your parent’s care details. You have the right to:

• Review your parent’s daily vitals logs, medication administration charts, and dietary notes at any time.
• Update contact details, doctor prescriptions, dietary instructions, or emergency guardian phone numbers.
• Request that original medical records or copies be handed back whenever a resident transitions back home or to another location.

10. Contact Our Care & Privacy Desk

If you ever have any questions, concerns, or requests regarding resident privacy, health records, or family communications, we welcome you with open arms. You may reach our Managing Director and leadership team directly: